Promises, Promises

I'll get that report to you next week' 'Let's do lunch soon' 'I'll call you' 'We empower our people' We make 'em and we break 'em.

Everytime we make a promise, either implicit or explicit, and then don't deliver, we break down trust. We are all guilty of it - and it's time to open our eyes.

What promises have you made to your employees? These could be in your email communications, in the interview, in the job ad.

Are you keeping them?

What about promises to your customers? These are in your marketing, advertising, branding and sales process.

Are you keeping those?

You can't afford to break down trust, of any stakeholder. It costs your business every time. Take time to have a really good look and listen to the promises you make, only make promises you can keep, and keep them!

Take care

Vanessa