Consulting

Consulting

Entente works with organisations to improve the 3 key areas of business performance:

Results

Retention

Relationships

We do this through a process that identifies where you are right now, and where you ultimately want to be in relation to these 3 areas.

The one thing we know that drives an organisation's results, retention and relationships is TRUST.

We can consult with you, directly or through our Accredited Consultants, in the following key business areas:

• Leadership - includes values, vision, mission, business planning and communication
• People Management - includes interview processes, feedback, reward and recognition, ENP communication, new Company Contribution Statements
• Marketing and Branding - includes brand strategy, marketing tactics, creative, ENP Reviews of Marketing and Branding
• Sales - includes sales strategy, targets, training, process, creating the trustworthy salesperson
• Customer Service - includes customer service training, processes, complaints handling process, ENP Reviews of Customer Service (incl mystery shopper)
• Compliance and Governance - includes compliance strategy and process, fraud investigation, training

Simple but effective, this model is changing the way people view their relationships with others. Better still, it is creating a new conversation for building stronger relationships in business – with staff, leaders, customers, and business partners.

To understand in more detail the various categories we specifically focus on, go to Trust in Business.

To find out about becoming accredited, go to Become Accredited.

Check our Events page for regular Information Sessions and Workshops.

Register for the Entente Newsletter for up to date information on Trust, Trust Tips, book reviews and more.

In 2008 we will begin working with individuals, couples and children on trust in Personal Relationships.

Please contact us at , or call Vanessa Hall on +61 2 9290 8592 to find out more.