Building trust in your business

How do you know if you need to build trust in your business?

Many businesses spend thousands, even millions of dollars treating the symptoms and forgetting the cause of their problems.

If you have any of these things going on in your business, then I guarantee you that either a lack of trust, or a complete breakdown of trust is the real cause of your problem:

Leadership

• Frustration - 'I'm leading but no-one is following'
• Conflict - 'The management team is clashing and not working together'
• Confusion - 'There's a lack of clarity about the purpose and mission of the company'
• Fear - 'We're uncertain about our future'

People Management

• Poor Performance - 'There's so much to do but our people are not steeping up to the challenge'
• Nervousness - 'We've had to lay off some staff, and now everyone is nervous'
• Blame - 'No accountability. Everything is someone else's fault'
• Silos - 'Every team is out for themselves and they're not working together as we need them to'

Marketing and Branding

• No Loyalty - 'Our customers just pick and choose between us and the competitors'
• Non delivery - 'Our great marketing is just not backed up by the rest of the business'
• Inconsistency - 'Lack of alignment between our marketing and branding and what the customers really experience'
• Ineffective - 'Marketing budgets have been slashed so we can't be effective any more'

Sales

• Non delivery - 'I sell, but the company does not deliver'
• Low conversion - 'No-one is buying right now'
• No referrals - 'Our customers don't refer new business to us'
• Unrealistic - 'Our sales targets are just unrealistic'

Customer Service

• Leaving - 'Good customers are leaving'
• Complaints - 'We're getting lots of complaints from customers'
• Disinterested - 'Our customers are looking but not buying'
• Guessing - 'We don't really know what our customers want'

Compliance and Governance

• Nervousness - 'Unsure of how to deal with issues and how stakeholders will react'
• Lack of transparency - 'We can't tell them everything, can we?'
• Poor risk management - 'We just deal with things as they come up'
• Resistance - 'People unwilling to embrace our compliance and governance processes'

These are all symptoms of a lack of or broken trust.

If you have any of these things going on in your business, then you need to build trust NOW.

Entente has a number of workshops, teleseminars and programs that first get you to a place of understanding what is really going on, and then give you simple strategies to build trust back into your business and fix the problems. Join in on our events to find out more.

Improve your

Results

Retention

Relationships

For more information:

• Call us on + 61 2 8889 0888
• Buy the award winning book by Vanessa Hall: 'The truth about trust in business'
• Contact us
• Join the Entente Community for information of upcoming events, tips and special offers throughout the year.

We look forward to helping you build trust.